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He offered a number of examples involving AI in production. The company, for example, built a migration buddy agent to help customers move from legacy products to strategic portfolios. The agent performs customer lookups, product validation, offer validation, compliance checks, and contract reviews.
“There’s a human in the middle taking a look at it, but [it] provides output to the sales agent, which is significantly reducing time involved in increasing responsiveness and customer satisfaction,” Alexander said.
“We put teams together and identify a specific problem, then both business leaders and technical leaders build up the agent and test before deployment,” he said.
